Post Type Archives: Window FAQ

Our sales representatives will help you customize a package that best suits the needs and budget of your library. CL for church libraries starts at $495 for the administrative module, CL Central. The basic package for SL (small libraries with under 5000 materials) begins at $995 and the Select software (for libraries with over 5000 […]

See the System Requirements page for full details.

Surpass can be licensed as a single user for use on one computer only or can be licensed to be installed on a network server and distributed to multiple computers. Pricing will vary with the number of workstations that will access the software. Your sales representative will be able to quote you pricing for the […]

Surpass Cloud is the ideal choice if your library uses Macs as it can be access from any device with a modern web browser. Surpass for Windows is intended for computers running Microsoft Windows.

You receive one year of Surpass Support with your purchase, including program updates and all other support services. After the first year your support renewal is optional, but you will no longer be entitled to software updates or any of the support services if you choose not to subscribe. If you drop your subscription, you […]

After purchasing, you will receive a client ID/password for the Surpass Support site where you will find links to various training materials such as short videos, and webinars that are approximately an hour long. An extensive user’s guide is available for download from the support site. Online user’s guide is also available within via Central’s […]

Surpass Web SL/Web Select can be placed on an in-house web server. The catalog will have a url when installed on a web server and that url can be a link on your web page. For web-based, we recommend you consider Surpass Cloud instead of Surpass for Windows. Surpass Cloud can be accessed from any […]

After payment, you will receive a Welcome Letter with a client ID/password for the support site (usually within 24 hours.) You may then go to the support site and immediately download/install the software. You will need to call the sales or support office for license numbers.

In most cases, yes. We can create a custom patron import template for you that you can use to import patron information from other systems. There is a modest one-time fee for this.

Most barcodes generated by an existing library automation program will probably be compatible. Contact the sales office for instructions on how to use the demo to test the compatibility of the existing barcodes.

Surpass is a MARC based system and can only import MARC records. If you can export your current records in MARC format, they will probably import into Surpass with few problems. You may be able to export/import these records yourself, or we can do this for you for a fee. If your records are in […]

Surpass CL is only for church libraries, not church-school libraries. If the library serves the congregation of a church, then you can purchase CL. If the library serves both the church and the school, then you will need to purchase Surpass SL or Surpass Select.

If your library uses Chromebooks, we suggest you consider Surpass Cloud instead of Surpass for Windows. Surpass Cloud can be accessed from any device with a modern web browser, including Chromebooks. Surpass Safari, the patron catalog for Surpass for Windows, is a standard web site, accessible from any browser, including the browser on a Chromebook. […]